Support

For most questions, a quiet read through the items below will get you to an answer. If you do not find one, send us a note — we are a small team and we read every message.

Reach a person

Email: support@masdinero.com

We reply within two business days, usually faster. We do not have a phone line.

Common questions

Do you have an account, login, or password reset?

No. Quies has no accounts. Your entries are tied to the device they were created on. If you uninstall, the data is gone.

Can I move my entries to a new phone?

Not yet. Because there is no Quies account and entries are encrypted with a per-device key, version 1.0 does not support cross-device transfer. We are working on an end-to-end-encrypted export and import path for a future release.

I forgot my privacy passcode.

There is no recovery. By design, no one — including us — can unlock a forgotten privacy passcode. The only way back is to erase Quies and start over. This is the cost of a passcode that no one besides you can use.

I lost my entries after uninstalling.

Uninstalling Quies removes every entry on that device. There is no cloud backup we control. We are sorry; this is the trade-off for keeping entries off our servers.

Will the Ask companion read my entries to Siri or anyone else?

No. Shortcuts and Siri intents in Quies will only let you start The Minute or open a capture sheet by voice. They will never read your entry bodies aloud.

Why is the voice recording deleted?

Because the recording is not the point — the words are. The privacy commitment is that voice journals leave no audio behind. The transcript is what gets saved.

How is Quies different from a therapy app?

Quies is not therapy. It is a journal with quiet reflection tools and gentle pattern-noticing. It does not diagnose, prescribe, or guide you through a clinical program. If you need a therapist, we hope Quies can sit beside that work, never replace it.

Why do you ask for microphone permission?

For voice journaling. If you do not use voice journaling, you can decline microphone permission and Quies will work fine — only the voice capture surface will be unavailable.

Why is HealthKit / Apple Health mentioned but not active?

Apple Health integration is committed in our roadmap and will arrive in a future update. We deferred it from v1.0 so we could get the rest of the app to you faster. When it ships, it will be opt-in per Apple's standard permission flow.

I am a researcher / journalist / therapist.

We are happy to talk. Email support@masdinero.com and we will route you to the right person.

About subscriptions

What does Pro include?

Unlimited reflections, the full CBT toolkit (15+ exercises beyond the free five), Cloud Intelligence (opt-in), semantic search across your Echoes, Apple Health writeback (when available), and Privacy Receipt export.

Trial

The Yearly plan starts with a 3-day free trial. No payment method is required to start the trial in some regions; where Apple requires a payment method, you are not charged until day 8 and can cancel any time before then in Settings.

Cancel

Open Settings → Apple ID → Subscriptions on iOS, or Play Store → Account → Subscriptions on Android. Cancellation does not refund the current period.

Lifetime

The Lifetime plan is a one-time purchase. There is no recurring charge.